CUSTOMER INSIGHT – Mike Ryan, President of PanTerra Energy, LLC shares insights on GTD desco’s unique driller led rig commissioning process and customer service.
For GTD desco rig commissioning is much more than simply ensuring the delivered rig passes all the rigorous pre delivery inspections and operational function tests to ‘hand-over’ the equipment to a customer. We actually spend quality time drilling with them, sharing real-world knowledge of how to maximise productivity with these specific rigs. Our approach is through collaboration with their drill crew, to understand their particular ways-of-working, dialling in auxiliary equipment, and working together to optimize the drilling efficiencies to drill down faster and safer.
A customers perspective of our unique commissioning processes
Mike Ryan said: “Your guys commitment to helping us get oriented with the rig, to do the startup and to be able to address anything before we bring it out to a customer’s site, was by far, absolutely the best experience we’ve had. (GTD) Drillers came out to work with our guys on the operational aspects of the equipment. The experience that was brought to the table from your guys perspective was tremendous. It felt very collaborative with our guys, to be able to share some of the nuances of the GTD rig that’s different from our other equipment. it’s just been a great experience.”
Seeing is believing – drilling a 520ft borehole and loop installed in just 4 hours
This was filmed just one day after the new GT35 rig was delivered, and our unique on-site commissioning and crew familiarization.
Watch and hear Mike Ryan’s perspective as he reflects on the commissioning of PanTerra’s first GT35 rig as you see his crew install their first loop with the rig on the below YouTube Video:
The GTD desco approach to Rig Commissioning and Support
At GTD desco we have always believed that our drill rigs are best supported by experienced drillers and fitters, who have extensive hands-on ground source geothermal drilling knowledge operating our equipment. It’s something our customers value too, and is a unique benefit of partnering with us, with factory-backed service and driller focused support, working closely with our customers to continually improve and optimize drilling productivity from day one.
We continue to invest in customer service, offering not just rapid access to after-sales parts and support, but also collaborating with real-world drilling expertise which truly sets us apart from the competition.
GTD desco is the No.1 choice for Geothermal Drilling Industry Leaders
